Returns & Refunds

We want you to be happy with your purchase. If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and photos of the issue.

Change of Mind
We do not offer returns or refunds for change-of-mind purchases, including incorrect sizing, unless otherwise stated in our store policy.

Personalised Items
Items customised with embroidery, logos or other personalisation are generally not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or does not match its description.

Australian Consumer Law
Our products come with consumer guarantees under Australian Consumer Law. You may be entitled to a repair, replacement or refund where applicable.

Need Help?
Please contact our team with your order number and details of your concern, and we’ll assist you with the next steps.